Website Feedback Survey for Healthcare
Collect patient and visitor feedback on your healthcare website or patient portal.
When to Use
Display after key actions like appointment booking, finding a provider, or accessing results.
Survey Questions (10)
How easy was it to find the information you needed?
ScaleHow easy was it to book an appointment online?
ScaleWhat were you trying to do on our website?
Multiple Choice- Book an appointment
- Find a provider
- Access test results
- Find location/hours
- Pay a bill
How clear is the health information provided?
ScaleHow accessible is the website (text size, contrast, navigation)?
ScaleHow would you rate the patient portal experience?
ScaleHow trustworthy does the website feel?
ScaleHow fast did the pages load?
ScaleWhat information was difficult to find?
Open-EndedHow could we improve the website?
Open-EndedBest Practices
- Focus on accessibility and ease of finding information
- Test with diverse patient demographics
- Ensure the survey itself is HIPAA compliant
- Prioritize improvements that reduce phone call volume
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