Patient Feedback That Improves Care Quality
Capture patient experience data across every touchpoint, identify care gaps with AI, and improve satisfaction scores -- all in one HIPAA-aware platform.
The challenge
Healthcare teams struggle to gather, organize, and act on customer feedback at scale. These are the problems that slow you down.
Low patient survey response rates
Paper-based and email surveys generate poor response rates, leaving care teams with incomplete data on patient satisfaction.
Delayed feedback analysis
By the time survey results are compiled and reviewed, the opportunity to address patient concerns has passed.
Compliance and privacy concerns
Collecting patient feedback requires careful handling of sensitive health information and adherence to regulatory standards.
Siloed department feedback
Each department collects feedback independently, making it impossible to see the full patient journey and identify systemic issues.
How FeedPulse helps
Purpose-built for healthcare, FeedPulse gives you the tools to collect, analyze, and act on customer feedback without leaving your workflow.
Multi-channel patient surveys
Reach patients through in-app, SMS links, or kiosk surveys at the point of care for higher response rates.
AI-powered sentiment analysis
Automatically identify themes in patient comments -- from wait times to staff empathy -- without manual review.
Real-time satisfaction tracking
Monitor NPS and CSAT scores across departments and facilities in real time to catch issues early.
Instant escalation alerts
Get notified immediately when a patient reports a critical issue so your team can respond before it escalates.
Trend reports and benchmarks
Track patient experience metrics over time and benchmark against industry standards to measure improvement.
How it works
From setup to insight in four simple steps.
Set up survey channels
Configure surveys for post-visit, post-discharge, or in-facility touchpoints in minutes.
Collect patient feedback
Patients respond via their preferred channel. Responses stream into your dashboard automatically.
Analyze with AI
AI groups comments into care themes and flags urgent issues for immediate attention.
Improve care quality
Use data-driven insights to address care gaps, train staff, and boost patient satisfaction scores.
4x
Higher response rates vs. paper surveys
45%
Faster issue resolution
< 5 min
Survey setup time
Real-time
Patient sentiment monitoring
Start understanding your customers today
Join healthcare teams that use FeedPulse to collect and act on customer feedback. Free plan available -- no credit card required.