CES Survey for Healthcare
Measure how easy it is for patients to navigate your healthcare system.
When to Use
Send after scheduling, visits, billing, or prescription refills.
Survey Questions (10)
How easy was it to schedule your appointment?
ScaleHow easy was the check-in process?
ScaleHow easy was it to understand your treatment plan?
ScaleHow easy was it to access your test results?
ScaleWhich process required the most effort?
Multiple Choice- Scheduling
- Check-in/registration
- Insurance verification
- Getting prescriptions
- Billing/payment
How easy was it to navigate the facility?
ScaleHow easy was the billing and payment process?
ScaleHow easy was it to get a prescription refilled?
ScaleWhat was the hardest part of your experience?
Open-EndedHow could we make things easier for you?
Open-EndedBest Practices
- Focus on administrative processes, not clinical care
- Measure effort at each step: scheduling, visit, billing, follow-up
- Use plain language appropriate for all patient demographics
- Prioritize reducing effort for the most common patient journeys
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