Post-PurchaseHospitality
Post-Stay Survey for Hospitality
Collect guest feedback after checkout to improve the stay experience.
When to Use
Send within 24 hours of checkout.
Survey Questions (10)
1
How would you rate your overall stay?
Scale2
How satisfied were you with your room?
Scale3
What was the purpose of your stay?
Multiple Choice- Business
- Leisure/vacation
- Event/conference
- Family visit
- Other
4
How would you rate the breakfast/dining experience?
Scale5
How helpful and friendly was the staff?
Scale6
How would you rate the hotel's cleanliness?
Scale7
How would you rate the value for money?
Scale8
How likely are you to book with us again?
Scale9
What was the highlight of your stay?
Open-Ended10
What could we do to earn a perfect score next time?
Open-EndedBest Practices
- Personalize with guest name and stay details
- Ask about specific services used during the stay
- Escalate negative feedback immediately
- Use promoter feedback for marketing and reviews
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