FeedPulse
CSATHospitality

CSAT Survey for Hospitality

Measure guest satisfaction across all touchpoints of their stay.

When to Use

Send within 24 hours of checkout or after a specific service interaction.

Survey Questions (10)

1

How satisfied are you with your overall stay?

Scale
2

How would you rate the check-in/check-out process?

Scale
3

How satisfied were you with room comfort and cleanliness?

Scale
4

How would you rate the food and beverage options?

Scale
5

Which service exceeded your expectations?

Multiple Choice
  • Front desk
  • Housekeeping
  • Restaurant/bar
  • Spa/wellness
  • None
6

How satisfied were you with the staff's attentiveness?

Scale
7

How would you rate the hotel's location and surroundings?

Scale
8

How satisfied are you with the value for money?

Scale
9

What was the best part of your stay?

Open-Ended
10

What could we improve for your next visit?

Open-Ended

Best Practices

  • Personalize with stay details (dates, room type)
  • Ask about specific touchpoints rather than general satisfaction
  • Escalate negative feedback to the duty manager immediately
  • Benchmark across properties if you have multiple locations

Related Templates

CSAT Survey for SaaSCSAT Survey for EcommerceCSAT Survey for HealthcareNPS Survey for HospitalityProduct Feedback Survey for HospitalityChurn Survey for Hospitality

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