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Post-PurchaseHealthcare

Post-Visit Survey for Healthcare

Gather patient feedback after a visit, procedure, or telehealth session.

When to Use

Send within 24-48 hours after the patient visit or procedure.

Survey Questions (10)

1

How satisfied are you with your visit today?

Scale
2

How would you rate the provider's attentiveness?

Scale
3

How long did you wait past your appointment time?

Multiple Choice
  • No wait
  • Less than 15 minutes
  • 15-30 minutes
  • 30-60 minutes
  • More than 1 hour
4

How clearly did the provider explain your treatment?

Scale
5

How comfortable did you feel asking questions?

Scale
6

How would you rate the facility cleanliness?

Scale
7

How smooth was the checkout and billing process?

Scale
8

How well were follow-up steps communicated?

Scale
9

What went well during your visit?

Open-Ended
10

What could we improve?

Open-Ended

Best Practices

  • Focus on the experience, not clinical outcomes
  • Use patient-friendly, jargon-free language
  • Ensure full HIPAA compliance
  • Route urgent feedback to the patient relations team

Related Templates

Post-Purchase Survey for EcommercePost-Purchase Survey for RestaurantsPost-Stay Survey for HospitalityNPS Survey for HealthcareCSAT Survey for HealthcareCES Survey for Healthcare

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