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CESAgency

CES Survey for Agencies

Measure how easy it is for clients to work with your agency.

When to Use

Send after onboarding, project kickoffs, or deliverable reviews.

Survey Questions (10)

1

How easy was it to kick off the project with our team?

Scale
2

How easy was it to provide feedback on deliverables?

Scale
3

How easy was it to get status updates?

Scale
4

How easy was it to reach your account manager?

Scale
5

Which process was the most effortful?

Multiple Choice
  • Onboarding
  • Brief/scope definition
  • Review cycles
  • Approvals
  • Billing/invoicing
6

How easy was it to approve deliverables?

Scale
7

How easy was it to understand our process?

Scale
8

How easy was the invoicing and payment process?

Scale
9

What felt unnecessarily complicated?

Open-Ended
10

How could we make working together easier?

Open-Ended

Best Practices

  • Focus on communication and process friction, not creative quality
  • Measure effort at project milestones
  • Use results to streamline client-facing workflows
  • Compare effort across account managers and project types

Related Templates

CES Survey for SaaSCES Survey for EcommerceCES Survey for HealthcareNPS Survey for AgenciesCSAT Survey for AgenciesOnboarding Survey for Agencies

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