FeedPulse
NPSAgency

NPS Survey for Agencies

Measure client loyalty and satisfaction with your agency's services.

When to Use

Send after project delivery or at regular intervals during retainer engagements.

Survey Questions (10)

1

How likely are you to recommend our agency to a business contact?

Scale
2

What is the primary reason for your score?

Open-Ended
3

How satisfied are you with the quality of deliverables?

Scale
4

How well does our team communicate project progress?

Scale
5

How would you rate our responsiveness to feedback?

Scale
6

Which aspect of our service do you value most?

Multiple Choice
  • Creative quality
  • Strategic thinking
  • Communication
  • Timeliness
  • Value for money
7

How well do we understand your business goals?

Scale
8

How would you rate the ROI of our work?

Scale
9

What could we do better on future projects?

Open-Ended
10

Any additional thoughts?

Open-Ended

Best Practices

  • Survey after major deliverables, not during active crunch periods
  • Have account managers follow up personally on low scores
  • Segment by service line and account size
  • Use promoter feedback for case studies and testimonials

Related Templates

NPS Survey for SaaSNPS Survey for EcommerceNPS Survey for HealthcareCSAT Survey for AgenciesCES Survey for AgenciesOnboarding Survey for Agencies

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