CSAT Benchmarks for Real Estate
Real estate satisfaction depends on responsiveness, negotiation skill, and smooth closing coordination. Firms that leverage technology for document management and e-signatures while maintaining personal relationships score highest.
CSAT Score Distribution
CSAT scale: 0% to 100%
Score Breakdown
79%
Average Score
77%
Median Score
65%
Bottom Quartile
86%
Top Quartile
93%
Top Performers
Tips to Improve Your CSAT
- 1
Respond to client inquiries within 1 hour during business hours.
- 2
Use digital document management to eliminate paper-based delays.
- 3
Coordinate with all parties proactively to prevent last-minute closing surprises.
- 4
Provide a clear closing checklist so buyers and sellers know what to expect.
- 5
Gather feedback within a week of closing while details are fresh.
Track Your Own Benchmarks
Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.