Onboarding Survey for Education
Evaluate the student enrollment and platform onboarding experience.
When to Use
Send after students complete enrollment or finish their first week of classes.
Survey Questions (10)
How easy was the enrollment process?
ScaleHow clear were the program requirements and expectations?
ScaleHow easy was it to set up your account on the learning platform?
ScaleHow helpful was the orientation or welcome session?
Multiple Choice- Very helpful
- Helpful
- Somewhat helpful
- Not very helpful
- I didn't attend one
How easy was it to find your courses and materials?
ScaleHow well do you understand how to use the platform?
ScaleHow supported did you feel during your first week?
ScaleWhat was the most confusing part of getting started?
Open-EndedWhat resources would have helped during onboarding?
Open-EndedHow could we improve the enrollment experience?
Open-EndedBest Practices
- Survey early while the experience is still fresh
- Separate enrollment feedback from platform usability feedback
- Use results to improve orientation materials
- Compare across programs and cohorts
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