Shipper and Consignee Feedback for Logistics Excellence
Capture feedback from shippers and receivers at every stage of the supply chain to improve service quality and win more contracts.
The challenge
Logistics teams struggle to gather, organize, and act on customer feedback at scale. These are the problems that slow you down.
Delivery issues surface as lost contracts
Shippers switch providers after repeated delivery problems but never formally complain, leaving you blindsided at renewal time.
Communication gaps during transit
Customers are frustrated by lack of proactive updates on delays, damage, or schedule changes during shipment.
Driver and carrier performance unmeasured
Without consistent feedback tied to specific carriers or drivers, quality improvement efforts lack actionable data.
Account-level feedback missing
Operations teams handle individual shipment issues but no one aggregates feedback to see account-level satisfaction trends.
How FeedPulse helps
Purpose-built for logistics, FeedPulse gives you the tools to collect, analyze, and act on customer feedback without leaving your workflow.
Post-delivery feedback surveys
Automatically survey consignees after delivery to capture feedback on timeliness, condition, and driver professionalism.
AI service quality analysis
AI identifies patterns in delivery feedback -- late arrivals, damage claims, communication issues -- across routes and carriers.
Account health tracking
Monitor satisfaction trends by account, lane, and service type to identify at-risk customers before renewal.
Account manager alerts
Notify account managers when key customer satisfaction drops so they can proactively address concerns.
How it works
From setup to insight in four simple steps.
Connect delivery triggers
Integrate with your TMS to automatically trigger feedback surveys after proof of delivery.
Collect delivery feedback
Consignees and shippers respond via email or SMS surveys. Quick ratings with optional comments drive high completion.
Analyze by lane and carrier
AI breaks down feedback by route, carrier, driver, and account to pinpoint service quality gaps.
Improve and retain
Use data to improve carrier selection, driver training, and account management. Demonstrate value at contract renewals.
3x
More delivery feedback captured
40%
Faster identification of service issues
< 5 min
TMS integration setup
Real-time
Account satisfaction monitoring
Start understanding your customers today
Join logistics teams that use FeedPulse to collect and act on customer feedback. Free plan available -- no credit card required.