Customer Feedback That Drives Dealership Performance
Capture buyer and service feedback across every dealership interaction to improve CSI scores, retention, and manufacturer satisfaction.
The challenge
Automotive teams struggle to gather, organize, and act on customer feedback at scale. These are the problems that slow you down.
CSI survey fatigue
Manufacturer surveys are long and arrive too late. Customers are tired of them, and the data rarely drives action at the dealership level.
Service department complaints go unresolved
Customers frustrated with service wait times or repair quality leave without telling anyone, then post negative reviews.
Sales and service feedback is disconnected
Sales, F&I, and service departments each have different feedback mechanisms with no unified view of the customer lifecycle.
No visibility into individual advisor performance
Without consistent feedback tied to specific advisors, coaching and recognition programs lack data.
How FeedPulse helps
Purpose-built for automotive, FeedPulse gives you the tools to collect, analyze, and act on customer feedback without leaving your workflow.
Post-visit and post-service surveys
Short, branded surveys sent after sales, service, and F&I interactions capture feedback when the experience is fresh.
AI experience analysis
AI groups feedback by department, advisor, and theme -- from trade-in process to loaner car quality -- for targeted improvements.
Dealer group benchmarking
Compare satisfaction scores across rooftops, departments, and advisors to identify top performers and improvement opportunities.
GM and service manager alerts
Notify management instantly when a customer leaves negative feedback so they can reach out before a public review is posted.
How it works
From setup to insight in four simple steps.
Connect to your DMS
Integrate with your dealer management system to trigger surveys automatically after sales and service visits.
Capture customer feedback
Customers respond via text or email within hours of their visit. Short surveys drive high completion rates.
Analyze by department and advisor
AI breaks down feedback by sales, service, and F&I. See which advisors excel and where processes need improvement.
Improve CSI and retention
Use data to coach staff, fix process gaps, and improve manufacturer CSI scores across all rooftops.
5x
Faster feedback than manufacturer surveys
45%
Higher response rates with SMS surveys
< 5 min
Integration setup time
Real-time
Advisor-level performance tracking
Start understanding your customers today
Join automotive teams that use FeedPulse to collect and act on customer feedback. Free plan available -- no credit card required.