Reduce Friction With Customer Effort Score Surveys

Trigger CES surveys after key interactions, identify where customers struggle, and systematically lower the effort it takes to use your product.

No credit card required. Free plan available.

Find and fix the hard parts

CES surveys reveal the moments that cost you customers. FeedPulse makes it easy to measure, understand, and act on effort data.

Automatically show a CES survey after support tickets, onboarding steps, purchases, or any custom event you define.

Monitor effort scores over time to see if product and process changes are actually making things easier for customers.

AI analyzes open-ended feedback alongside effort scores to pinpoint exactly where customers struggle the most.

Compare effort scores across touchpoints, teams, and time periods. Set targets and track progress toward lower-effort experiences.

Choose when to ask the effort question: after a support interaction, a feature setup, a checkout flow, or any event in your product.

Customers rate how easy or difficult the experience was. An optional follow-up question captures the context behind the score.

Review AI-grouped feedback to see the top friction points. Track your CES trend to confirm that fixes are lowering customer effort.

Identify high-effort touchpoints before customers churn

Correlate effort scores with retention and expansion data

Reduce support volume by fixing root causes of friction

Segment effort data by customer plan, role, or lifecycle stage

Trigger follow-up workflows when effort scores are high

Lightweight surveys that do not interrupt the user flow

Start measuring customer effort today. Find friction, fix it, and watch retention improve.

Free forever for small teams. No credit card required.