NPS Benchmarks for Telecom
Telecom consistently ranks among the lowest NPS industries due to long contracts, complex pricing, and perceived service quality issues. Companies that simplify pricing and invest in network reliability see meaningful score improvements.
NPS Score Distribution
NPS scale: -100 to +100
Score Breakdown
+24
Average Score
+20
Median Score
+2
Bottom Quartile
+38
Top Quartile
+50
Top Performers
Tips to Improve Your NPS
- 1
Simplify pricing plans to eliminate bill shock, the number one source of detractors.
- 2
Invest in network reliability and communicate outages proactively.
- 3
Reduce call center wait times with callback scheduling and self-service tools.
- 4
Remove hidden fees and surcharges to build trust.
- 5
Offer flexible contracts or no-contract options to reduce lock-in resentment.
Track Your Own Benchmarks
Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.