NPS Benchmarks for Technology
Technology NPS reflects product innovation, reliability, and ecosystem value. Companies with strong developer communities and extensive integrations tend to score higher because switching costs create deeper engagement.
NPS Score Distribution
NPS scale: -100 to +100
Score Breakdown
+41
Average Score
+38
Median Score
+19
Bottom Quartile
+55
Top Quartile
+68
Top Performers
Tips to Improve Your NPS
- 1
Build and maintain comprehensive API documentation and developer resources.
- 2
Release features based on user feedback data, not just internal roadmap priorities.
- 3
Invest in product stability and performance alongside new feature development.
- 4
Create community forums where users can help each other and share best practices.
- 5
Measure NPS by user persona to understand how different segments perceive value.
Track Your Own Benchmarks
Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.