NPS Benchmarks for Restaurants
Restaurant NPS is heavily influenced by food quality, service speed, and ambiance. Fast-casual concepts with consistent execution tend to outperform fine dining in NPS because expectations are easier to exceed.
NPS Score Distribution
NPS scale: -100 to +100
Score Breakdown
+40
Average Score
+37
Median Score
+18
Bottom Quartile
+55
Top Quartile
+68
Top Performers
Tips to Improve Your NPS
- 1
Collect feedback immediately after the dining experience via QR code receipts.
- 2
Train staff to check in during the meal, not just at the end.
- 3
Address negative reviews publicly and invite unhappy guests back.
- 4
Maintain consistency in food quality across shifts and locations.
- 5
Use feedback to identify and fix recurring issues in specific menu items.
Track Your Own Benchmarks
Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.