NPS Benchmarks for Manufacturing
Manufacturing NPS is shaped by product quality, delivery reliability, and technical support. B2B manufacturers that offer value-added services like predictive maintenance and training programs score significantly higher than those competing on price alone.
NPS Score Distribution
NPS scale: -100 to +100
Score Breakdown
+35
Average Score
+31
Median Score
+12
Bottom Quartile
+47
Top Quartile
+59
Top Performers
Tips to Improve Your NPS
- 1
Survey both procurement contacts and end users for a complete picture.
- 2
Offer proactive maintenance programs to prevent equipment downtime.
- 3
Provide detailed product documentation and training for complex equipment.
- 4
Maintain consistent lead times and communicate exceptions immediately.
- 5
Create a dedicated account management team for key customers.
Track Your Own Benchmarks
Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.