NPS Benchmarks for Government
Government NPS faces structural challenges including mandatory interactions and limited service alternatives. Agencies that digitize services, reduce wait times, and communicate clearly score dramatically higher than those relying on legacy processes.
NPS Score Distribution
NPS scale: -100 to +100
Score Breakdown
+18
Average Score
+14
Median Score
-5
Bottom Quartile
+30
Top Quartile
+42
Top Performers
Tips to Improve Your NPS
- 1
Digitize common services like permits, licenses, and applications.
- 2
Provide appointment scheduling to eliminate walk-in wait times.
- 3
Use plain language in all communications and forms.
- 4
Offer multilingual support to serve diverse populations.
- 5
Measure NPS by service type to prioritize high-impact improvements.
Track Your Own Benchmarks
Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.