CSAT Benchmarks for Energy
Energy satisfaction is driven by billing accuracy, outage response, and customer service accessibility. Providers that invest in smart metering, digital engagement, and transparent pricing consistently outperform regional competitors.
CSAT Score Distribution
CSAT scale: 0% to 100%
Score Breakdown
69%
Average Score
66%
Median Score
54%
Bottom Quartile
76%
Top Quartile
83%
Top Performers
Tips to Improve Your CSAT
- 1
Ensure billing accuracy with smart meter data validation.
- 2
Offer multiple payment channels including app, auto-pay, and in-person options.
- 3
Provide estimated restoration times during outages with regular updates.
- 4
Train call center staff to resolve billing disputes with first-contact resolution.
- 5
Survey after outage resolution and billing changes to catch issues early.
Track Your Own Benchmarks
Stop guessing where you stand. FeedPulse tracks your NPS, CSAT, and CES scores over time so you can benchmark against industry averages.